PRIVACY POLICY

1. Introduction

Pure Ripples Ground Care Ltd ("we", "us", "our"), operating the website pureripplesrtnest.hair, respects your personal privacy. This Privacy Policy details our practices concerning the collection, storage, use, and disclosure of personal information obtained through our football pitch maintenance advisory platform and contact forms.

2. Information We Collect

Depending on your interactions with our website, we may collect the following categories of information:

• Contact Form Information: When you submit a grounds enquiry, we collect your name, email address, the selected pitch service category, and any message details you supply regarding your sports facility.
• Technical and Usage Data: When you navigate our site, standard server logs automatically record your Internet Protocol (IP) address, browser type and version, device identifier, operating system, referral URL, and the date and time of page requests.
• Cookie and Preference Data: We record your consent preferences (such as accepting or rejecting optional analytics cookies) within your local browser storage.

3. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR) and EU GDPR, we process personal information on the following legal grounds:

• Legitimate Interests: To respond to enquiries from sports clubs, schools, grounds managers, and local authorities, and to protect the security and reliability of our web server infrastructure.
• Consent: Where you explicitly consent to the placement of non-essential analytics cookies on your device or give explicit consent on our contact form.
• Legal Obligation: To maintain standard business records in accordance with United Kingdom statutory obligations.

4. Use of Information

We use the personal information we collect solely to:

• Evaluate pitch assessment requests and reply to direct operational queries.
• Maintain, diagnose, and optimize website responsiveness and layout integrity.
• Prevent fraud, abusive automated submissions, and malicious server intrusions.

We do not sell, rent, or trade your personal information to marketing brokers, third-party advertisers, or external turf equipment vendors.

5. Third-Party Service Processors

We may engage trusted third-party providers who assist us in operating our static website, hosting infrastructure, and email delivery. These processors have access only to the personal data required to perform their specific functions and are bound by contractual data processing agreements to maintain strict confidentiality and security.

6. Data Retention

We retain contact form correspondence for a maximum of 24 months to maintain context for ongoing ground consultancy questions, after which it is securely deleted or anonymized. Server access logs are routinely purged after 90 days.

7. International Transfers

Our core website hosting servers reside within the United Kingdom and European Economic Area (EEA). If technical service partners process data outside these territories, we ensure appropriate safeguards are enacted, such as standard contractual clauses (SCCs) or adequacy regulations approved by the Information Commissioner's Office (ICO).

8. Your Rights Under GDPR and Applicable Privacy Laws

Depending on your jurisdiction (including under UK GDPR, EU GDPR, and CCPA/CPRA where applicable), you possess specific rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete details.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where retention is no longer necessary.
• Right to Restrict or Object to Processing: You have the right to object to specific processing activities based on legitimate interests.
• Right to Data Portability: You may request transfer of your provided data to another service provider in a structured, machine-readable format.

To exercise any of these rights, please contact our privacy representative at [email protected]. We respond to all verified requests within thirty days.

9. Children's Privacy

Our website provides commercial and technical advisory content for grounds professionals and sports facility operators. We do not knowingly collect or solicit personal information from children under 16 years of age. If we discover that personal data of a minor has been submitted, it will be promptly removed from our records.

10. Data Protection Contact

For questions regarding this Privacy Policy, your personal data, or data protection practices at Pure Ripples Ground Care Ltd:

11. Policy Updates

We may update this Privacy Policy from time to time to reflect operational changes or statutory updates. Any revisions will be published here with an updated effective date. Continued use of our site following changes indicates acceptance of the updated terms.